Category: BSBCUS501
Explain how you can use policies and procedures to make sure you comply with an organisation’s expectations in relation to managing quality customer service and following best practice

Explain how you can use policies and procedures to make sure you comply with an organisation’s expectations in relation to managing quality customer service and following best practice

Policies are clear, simple statements of how the organisation intends to conduct its services, actions or business. They provide a set of guiding principles to help with decision ...

READ MORE +
0
Identify and explain the six steps in the problem-solving process

Identify and explain the six steps in the problem-solving process

The Problem Solving Model 1. Identify problem. Define the problem’s symptoms and root causes. 2. Define the desired situation. 3. Gather and analyse data. 4. Generate ...

READ MORE +
0
Identify and explain the stages that should be followed when dealing with/ managing a customer complaint.

Identify and explain the stages that should be followed when dealing with/ managing a customer complaint.

Listen Intently: Listen to the customer, and do not interrupt them. They need to tell their story and feel that they have been heard. Thank Them: Thank the customer for ...

READ MORE +
0
BSBCUS501_DHRCA – Manage Quality, Customer Service

BSBCUS501_DHRCA – Manage Quality, Customer Service

Summative assessment 1Question 1There are a number of key provisions of relevant legislation and regulations from all levels of government that may affect aspects of ...

READ MORE +
0